Asked Questions ?
Have questions about SA Tiles and Decor? We've compiled some of the most common inquiries from our customers to help you find quick answers.
What does SA Tiles and Decor offer?
We offer a wide range of premium tiles and premium timber and timber look flooring including hardwood timber, bamboo, hybrid, laminate and cork. We support both residential and commercial spaces, including floor tiles, wall tiles, bathroom tiles, kitchen tiles, outdoor tiles, decor solutions including all bath-ware accessories.
Where is SA Tiles and Decor located?
We are conveniently located in Unit 1/392 Martins Rd, Green Fields SA 5107. Visit our warehouse to explore our extensive products.
What are your opening hours?
We’re open Monday to Friday – 9AM to 5PM & Saturday and Sunday – 10AM to 2PM. Please check our Google Business listing for the most up-to-date hours.
Do I need to book an appointment to visit the warehouse?
Walk-ins are welcome, but if you’d like dedicated assistance, we recommend booking an appointment in advance.
Do you sell to both retail and trade customers?
Yes, we serve homeowners, builders, tilers, interior designers, and developers.
What types of tiles do you stock?
We stock ceramic, porcelain, mosaic, marble-look, timber-look, outdoor, and feature tiles in various sizes including 300mmx300mm, 300mmx600mm, and 600mmx600mm, 1200mmx 600mm we can get any available sizes at your request.
Do you offer tile and wood like samples?
Yes, we offer tile wood like samples so you can visualize how they will look in your space.
Can you help me choose tiles for my renovation or build?
Absolutely! Our experienced team can guide you through styles, colours, finishes, and functionality.
Are your tiles suitable for both indoor and outdoor use?
Yes, we offer a variety of tiles specifically designed for outdoor patios, balconies, and alfresco areas.
Do you have clearance or discounted tiles available?
Yes, we regularly stock clearance and discounted tiles at unbeatable prices in our outlet section.
Do you offer delivery services?
Yes, we deliver across Adelaide and surrounding suburbs. Delivery charges may vary depending on the location and order size.
How long does delivery take?
Delivery time typically ranges from 1 to 5 business days depending on stock availability and your location.
Can I pick up my order from your warehouse?
Yes, pick-up is available during business hours. Please bring a suitable vehicle and ID for collection.
What if I receive damaged or incorrect tiles?
Please contact us within 48 hours of delivery. We will arrange a replacement or resolution promptly.
What payment methods do you accept?
We accept EFTPOS, credit/debit cards, bank transfers, and cash.
Do you offer returns or exchanges?
Yes, returns are accepted on unopened full boxes within 7 days * Conditions apply. Restocking fees may apply Please talk to our team for more details and refer to our trading terms and refund policies.
Can I place an order in advance?
Yes, you can pre-order and schedule delivery for a future date.
Do you offer installation services?
While we don’t install directly, we can recommend trusted local trades person we partner with.
Can you help with tile layout and design ideas?
Yes! Our team is happy to help you with layout planning, design inspiration, and matching tiles to your décor.
Do you offer bulk discounts for builders or large projects?
Yes, we offer special pricing for trade professionals and bulk purchases. Please contact us for a quote.